Book Now, Pay Later with Flex Pay!

Spread the cost of Panic en la Playa over low monthly payments.

How Flex Pay Works:
  1. Select Flex Pay at Checkout
    Reserve your room package  just like you normally would. When you are ready to book, choose Flex Pay as your form of payment.
  2. Quick & Easy
    Provide a few pieces of information and receive a quick decision.
  3. Enjoy Now
    Enjoy Panic en la Playa Catorce and pay for it over time with fixed monthly installments.

Flex Pay FAQs

Please be advised this is a separate, third-party service. All questions related to your Flex Pay payment plan should be directed to the Flex Pay Customer Service team at (844) 257-5400 or by emailing [email protected].

Flex Pay is very easy to use. Just reserve your package like you normally would. When you are ready to check out, simply select Flex Pay as your payment method.

To apply, you’ll need to provide some basic information like your mobile number, date of birth, and if you are a US resident and your Social Security Number. If you’re approved, just select your preferred offer, finish checking out and you’re done.

Flex Pay, formerly known as Uplift, gives you the freedom to purchase what you want now and pay over-time with simple fixed installments. Some plans include interest while some are interest-free.

When you’re ready to check out, just select Flex Pay as your payment method, complete a short application, and receive a quick decision. If approved, choose the terms of your payment plan, finish checking out, and enjoy Panic en la Playa. Then, pay over-time with simple, monthly payments.

Upgrade is a financial technology company that helps their customers make smart financial decisions by offering access to affordable and responsible credit through cards and personal loans issued by its bank partners. They also offer free credit monitoring and education tools that may help consumers better understand and manage their finances.

U.S. residents 18 years and older and Canada residents 19 years and older can apply for an installment loan through Flex Pay. Eligibility is based on your credit information and other factors at the time of application.

Reserve your trip through the website just like you normally would. When you are ready to checkout, simply select Flex Pay as your payment method. You’ll need to provide some basic information like your mobile number, date of birth, and if you are a US resident, your Social Security Number. If you’re approved, finish checking out and you’re done.

Flex Pay looks at a number of factors, including your credit information, purchase details, and more.

No, there are no additional fees when using Flex Pay when monthly payments are made on time.

You can make installment payments by visiting the Upgrade dashboard on desktop or through the Upgrade app. You can also send your check by mail.

Flex Pay offers no-interest and simple interest loans, which means that interest is paid only on the principal of the loan, and not on any interest from previous periods of the loan.

We recommend that you enable AutoPay at time of purchase so that your payments are automatically deducted each month.

If you don’t have AutoPay enabled, visit The Member Portal, click on the Accounts page, and set the AutoPay toggle to ON.

You can also change the form of payment on file with Flex Pay anytime by visiting The Member Portal.

Flex Pay loans are made through Upgrade Inc. and are issued by these lending partners.

Yes! You must purchase before January 11, 2027 to allow the loan to process before you depart. Other than that, you are free to travel – even before you’re all paid off.

You’ll need to initiate your cancellation with Panic en la Playa first by filling out the cancellation form in your Cloud 9 Account. Flex Pay will update your account after the cancellation is fully processed. If you are not eligible for a refund, you are still responsible for the outstanding balance and your monthly payments remain the same until your balance is paid in full.

Yes! Flex Pay is optional and gives you the extra flexibility to pay over-time.

Cloud 9 does also offer interest-free monthly billing all reservations must be paid in full by December 19, 2026.

Here is a link to Flex Pay U.S. Privacy Policy and Terms of Use.

Here is a link to Flex Pay’s Canada Privacy Policy and Terms of Use.

No. Applications to use Flex Pay to pay over time are only available when you book your reservation online after selecting “Flex Pay” at checkout.

No.  Flex Pay can only be added to new reservations at the time of booking.

To reach the Flex Pay customer support team, you can email [email protected] or call (844) 257-5400. Cloud 9 Travel Team representatives cannot make any changes to your Flex Pay payments, so you will have to contact the Flex Pay support team.

US Resident Disclosure

Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: Upgrade.com/flex-pay/lenders/. Privacy Policy. Terms of Use. Flex Pay’s Address: 275 Battery St 23rd floor, San Francisco, CA 94111

Canadian Resident Disclosure

Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 31.99%. Minimum $150 purchase required. Not everyone is eligible. Applicants are subject to approval by Uplift Canada Services ULC, a subsidiary of Upgrade, Inc. Privacy Policy. Terms of Use. Flex Pay’s Canada Address: 1080 Beaver Hall Hl Suite 200 Montreal, Quebec H2Z 1S8, Canada.

Please be advised this is a separate, third-party service that is not being offered by Cloud 9 Holdco, LLC. Cloud 9 Holdco, LLC shall in no way be liable for any claims, liabilities or causes of action you may have arising out of or related to your Agreement with Flex Pay. All questions related to your Flex Pay payment plan should be directed to the Flex Pay Customer Service team at (844) 257-5400 or [email protected].