What travel documents do I need?

• You MUST have a valid Passport to fly to Mexico.
• Please note, Immigration procedures have changed at CUN Airport. Immigration cards are no longer distributed. Please make sure you receive an exit stamp when proceeding through Customs.
• Any guest that does not present an exit stamp is subject to a 16% VAT tax.

Is airfare included in the trip cost?

• No, don’t get stuck waitin’ for an airplane. All guests are responsible for booking their own airfare.

What airport should I fly into?

• Cancun International Airport (CUN).

How far is the resort from the airport?

• Hard Rock Riviera Maya is located about 60 minutes from the Cancun Airport.
• Due to construction & road renovations, delays may occur when traveling to/from the event to/from the Cancun International Airport.

I plan on renting a car. Is resort parking included?

• Yes! There is free parking available at the Hard Rock Resort if you choose to rent a car.

I purchased the shuttle. How do I add my flight information?

• Log into your Cloud 9 Account and select the button “Enter Flight Info”.
• Please only add the portion of your flight info that directly arrives & departs to/from the Cancun International Airport. (If you are on a flight with a layover, we only need the portion of the flight that pertains to arriving/departing CUN.)

What if my flight is delayed?

• If your flight is delayed, Amstar will track your arrival time and make the proper accommodations.
• However, if you book a completely new flight or new arrival date, contact the Travel Team immediately to let us know.

Do I need to add the shuttle for my kids?

• All children, regardless of age, who are taking the event’s shuttle MUST purchase transportation.
• Car seats for children under 2 are available upon request. Please add this request in your Transportation Notes after purchasing. Booster seats for children over 2 are not available.
• If you would like to bring your own car seat, most airlines will allow you to check it free of charge. Please reach out to your booked airline for more information.

What is the currency in Mexico?

• The local currency is Pesos; however, US Dollars are also accepted. Please note, your change may be returned in Pesos.

Do I tip while in Mexico? If so, how much?

• Tipping is not expected, but a couple bucks here and there is always appreciated & goes a long way.