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What travel documents do I need?

• You MUST have a valid Passport to fly to Mexico.
• Please note, immigration procedures have changed at CUN Airport as immigration cards are no longer distributed. Please be sure you receive an exit stamp when proceeding through Customs.
• Any guest that does not present an exit stamp is subject to a 16% VAT tax.

I purchased the shuttle. How do I add my flight information?

• Log into your Cloud 9 Account and select the button “Enter Flight Info”.
• Please only add the portion of your flight info that directly arrives & departs to/from the Cancun International Airport if you are on a flight with a layover.

What if my flight is delayed?

• If your flight is delayed, Amstar will track your arrival time and make the proper accommodations.
• If you book a completely new flight or new arrival date, please contact the Travel Team immediately to let us know.

Do I need to add the shuttle for my kids?

• All children, regardless of age, who are taking the event’s shuttle MUST purchase transportation.
• Car seats for children under 2 are available upon request. Please add this request in your Transportation Notes after purchasing. Booster seats for children over 2 are not available.
• If you would like to bring your own car seat, most airlines will allow you to check it free of charge. Please reach out to your booked airline for more info.

What is the currency in Mexico?

• The local currency is Pesos; however, US Dollars are also accepted. Please note, your change may be returned in Pesos.

Do I tip while in Mexico? If so, how much?

• Tipping is customary, but not required for hotel staff (bellmen, housekeepers & bartenders). A couple bucks here or there is always appreciated!