GUEST ADDITIONS & CHANGES

Things to Know

  • The Lead Guest is the only person on the reservation that can make changes, such as adding a guest or making a name change.
  • If the Lead Guest is responsible for the full cost of the reservation, they are able to add or change a name without any further permission.
  • If financial responsibility for the reservation is shared between guests, the Lead Guest must obtain permission from the person with financial responsibility that they would like to remove.
  • Any payments previously made on the reservation will not be refunded to the guest being removed.
  • If a guest with financial responsibility becomes unreachable, they can be removed 48 hours after a payment is missed.  Their funds cannot be used for a new guest.
  • It is the responsibility of the guests involved in the change to sort out the finances to paid (re-imbursement of old guest & any applicable name change fees).
  • All guests traveling to Panic en la Playa Nueve must have their own Cloud 9 Account created. If your roommate has never traveled with Cloud 9 before, have them create an account HERE.

Fee Schedule

Changing the Lead Guest:
  • $150 change fee through November 22nd
  • $225 late change fee from November 23rd – December 19th
Adding or Changing a Guest’s Name:
  • Complimentary through September 12th
  • $75 late addition fee from September 13th – October 15th
  • $125 late addition fee from October 16th – November 22nd
  • $225 late addition fee from November 23rd December 19th

Beginning December 20, 2019, NO NAME CHANGES can be made on your reservation. THERE WILL BE NO EXCEPTIONS!

During The Complimentary Period

How To Add Your Guest Through September 12th

Add your guest online by following these steps:

Step 1: Log into your Cloud 9 Account & click “Your Reservations” from the top right hand dropdown.
Step 2: Choose your Panic en la Playa Nueve reservation.
Step 3: Select “View/Modify” under your active reservation.
Step 4: Click the “Replace Guest” option.
Step 5: Select “Adult 2” or the guest you wish to replace and follow the steps to add your new guest’s information.

If a guest is financially responsible for part of the reservation, the Lead Guest must email the Travel Team with the other guests on copy to initiate the change. No changes will be allowed until the current guest approves being removed from the reservation. No changes will be accepted via phone or online chat.

Once Fees Kick In

How To Add Your Guest Starting September 13th

Step 1: Those involved in the guest addition/change should talk beforehand to sort out who will be responsible for paying the fee.

Step 2: The Lead Guest must contact the Travel Team to initiate the addition or change.

  • If the Lead Guest is solely responsible for the entire cost of the reservation, they are able to make additions/changes via email without any further permission.
  • If removing a guest that is financially responsible for part of the reservation, the Lead Guest must send an email to the Travel Team with the current guest on copy (their email must be the one that is tied to their Cloud 9 Account). Once the current guest approves being removed, we will move forward with the change. No changes can be accepted via phone.

Step 3: Once we have approval from all responsible parties and the name addition/change fee has been paid, the new guest can be added to the reservation. We will need their Full Name and either a Birthday or Email Address to find the accounts in our system. Please be sure they have created an account prior to making the addition or change.