1. When do we check in and check out?
Check In begins at 3pm on December 5th. Check Out is by 12pm on December 9th. Read More
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2. Members of my party are arriving later than me, how can they check in?
No worries! Guests in the same reservation do not need to arrive together to check in. When you both arrive, first check in with the resort and then head over to the guest relations desk to check in with the event. Read More
3. Is the water safe to drink?
All water served in the restaurants, buffet, and bars is bottled and all ice is made from an in-house filtration system. There will also be a supply of water in your room when you arrive. The water in your bathroom is fine to shower and brush your teeth but we… Read More
4. What is the currency in Mexico?
Mexican Pesos. US Dollars are also accepted however your change will be returned in Pesos. Read More
5. Can I pay with US currency at the resort?
Yes, however your change will be returned in Pesos. Read More
6. Is there an ATM at the resort?
Yes. There is one in both the Hacienda & Heaven lobbies that dispense Mexican Pesos. Fees will apply. Read More
7. Can we exchange currency at the resort?
Absolutely! You can do so at the Front Desk with your Passport. Read More
8. Where can I keep my valuables?
Every room has an electronic safe. We strongly suggest placing your passport, wallet, cash, and all other valuables inside as soon as you arrive. Closer to the Sun is not responsible for any lost or stolen items. Read More
9. Are food and beverages included? How many meals a day?
Absolutely. Your event package covers food and beverages, including alcohol and 24 hour room service! You can enjoy breakfast, lunch, dinner, and late night bites after the shows at no additional cost. Check out more info on the resort’s many restaurants HERE. Read More
10. Is room service available?
Yes! Complimentary room service is available 24/7. Read More