THINGS TO KNOW BEFORE YOU BOOK

Returning Guest Pre-Sale

  • Previous Panic en la Playa guests will receive a Pre-sale Password to book a room during the Pre-sale on July 9th.
  • Passwords are non-transferable and can only be redeemed by the password holder.
  • One Pre-sale Password will allow you to book ONE room.
  • More Pre-sale Passwords are sent out than rooms available. You are not guaranteed a room, so be sure to book right at your assigned time.
  • Pro Tip: Log into your Cloud 9 Account before the Pre-sale begins to ensure a seamless process.
  • All Pre-sale Passwords remain active until the Public On Sale begins.

New Guests

  • If any rooms remain, the Public On Sale will begin at 12pm ET on July 10th.
  • You will NOT need a Password for the Public On Sale.
  • Everyone attending Panic en la Playa must have a Cloud 9 Account. Save yourself time and register prior to booking.
  • Plan ahead! You are booking an entire room not a spot in a room, so only one person needs to make the reservation.
  • Pro Tip: Log in to your Cloud 9 Account before the On Sale begins to ensure a seamless process.

Lead Guest

  • This is the person that creates the reservation and is the “owner”.
  • They are responsible for making sure the reservation is in good financial standing.
  • This is the only person that can initiate changes to names on a reservation. It is the Lead’s responsibility to make sure that all the guests are properly added.
  • The Lead Guest is the only person who can cancel a reservation.
  • Changes to the Lead Guest are subject to a fee according to the Name Change Schedule.

Roommates

  • Have everyone create a Cloud 9 Account. Anyone who attended Panic en la Playa in the past will already have an account.
  • Add your roommate when booking by entering their name and email address.
  • Guests can be added or changed until December 19, 2019. Fees may apply.
  • Guest additions and name changes are only complimentary for a limited time. Fees WILL increase the longer you wait.
  • Single occupancy suites are not available however, if you are interested in being paired up with another solo traveler, contact the Tavel Team for more details.

Accessibility

  • Accessible rooms include wider clearance through doorways, toilet, bathroom rails, shower benches, and roll-in showers. Should you need an ADA room for these purposes you will want to book a Deluxe Gold w/King Bed. Please note, these rooms do not have a hydro spa tub inside.
  • All your mobility and medical conditions should be noted in your Cloud 9 Account so we can relay this information directly to the resort. If you have not yet created your account, please do so now.
  • Wheelchairs, scooters, and amphibious chairs (with larger tires that can traverse sand and are water friendly) can also be rented and delivered to the hotel through Playa Mobility. You can check out their inventory of ADA friendly selections HERE.
  • Panic en la Playa Nueve airport transportation offers ADA accessible shuttle options for those in need. Simply purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event.
  • There are ramps throughout the hotel. If you require special needs support or require first floor accommodations due to your mobility issues, please contact the Travel Team.
  • During the main shows in the Concert Courtyard, there is an ADA platform if needed.
  • If you require additional support please contact the Panic en la Playa Accessibility Coordinator [accessibility at cloud 9 adventures dot com]