Resort Credits

Resort Credits are a program offered by the Hard Rock Riviera Maya. They are applied per room and can be used just like cash (service fees apply) towards tours offered by the resort, golf, spa & beauty salon services, as well as upgraded food & wine selections.

To use Resort Credits during your stay, visit the Hard Rock Riviera Maya Vacation Planners in the lobbies or contact them via email before you arrive! For booking spa, golf, or tours in advance, email : gcarreno@allinclusivecollection.com with the subject line "Guest Attending Panic En La Playa February 27 - March 3".


How many Resort Credits will I get?

Resort credits are applied to each room, not per person. You will want to plan accordingly with your roommate(s). 

If you will be staying 4 nights: $750 Resort Credits 

If you will be staying 5-6 nights: $1,500 in Resort Credits 

If you will be staying 7+ nights: $1,800 in Resort Credits 


**There is a 20% service fee on all Resort Credit transactions. So, for every dollar you spend in Resort Credits, 20 cents will be charged to your room to be paid upon check out (which means you pay $20 for every $100 in Resort Credits you spend). The service fee can only be paid with cash or credit card. Resort Credits cannot be used to pay your final room bill. A credit card is required upon check-in to secure your Resort Credits. 

What can I use my Resort Credits for?

Hard Rock Tours:

The Hard Rock also offers some tours different from the excursions Panic en la Playa offers. They include tours like:

  • Sunset sailing tour
  • Visits to local cenotes
  • Adventure parks
  • Ruins

The tours are scheduled directly with the tour company and are not private to Panic en la Playa guests. They are also subject to change depending on the time of year. Please be mindful these tours are not specialized to our schedule so some of them have start and finish times that don’t work with the many activities & performances during the event. You can easily book these with the Vacation Planners located in each lobby and at check-in. 


Spa & Salon:

Indulge yourself with a variety of spa or salon treatments including:

  • Deep tissue massages
  • A variety of wraps
  • Facials
  • Aromatherapy
  • Manicures & pedicures
  • Hair styling & cuts

All spa packages include complimentary use of the Spa’s hydrotherapy facilities on the day of your scheduled appointment. Plus, there is no limit to how many Resort Credits can be used at the Spa so treat yourself! Spa appointments can also be booked through the Vacation Planners located in each lobby.


Amenity Upgrades:

  • Wine selections
  • Specialty dinner options
  • Cigar selections


Golf:

You can also book rounds of Golf at Hard Rock Golf Club™ Riviera Maya. This course has 18 holes and also offers club rentals. The Vacation Planners located in each lobby can help you find a Tee Time that works.

*You will be able to book rounds of golf and spa services in advance. More details regarding contact information will be released in the coming months.